Refund policy

Thank you for shopping with Glam Her Cosmetics. We want you to be completely satisfied with your purchase. Please review our Return & Exchange Policy below.

Eligibility for Exchange

Products may be exchanged within 7 days of delivery if:

• You received the wrong item.
• The product arrived damaged or defective.
• The item has a manufacturing defect.
• The product is unused, unopened, and in its original packaging.

Non-Exchangeable Items

For hygiene and safety reasons, we cannot accept exchanges for:

• Opened or used  products.
• Products with damaged or missing packaging.
• Sale, clearance, or promotional items.
• Gift cards and digital products.

Return Eligibility

We accept returns within 7 days of delivery.

To qualify for a return:

• The item must be unused and unopened.
• The product must be in its original packaging.
• The item must be in the same condition as received.
• Proof of purchase or order number is required.

How to Request an Exchange

To request an exchange, please contact us within 48 hours of receiving your order.

Please provide:

• Your order number.
• Clear photos of the product.
• A description of the issue.

Send your exchange request to:

Email: glamhercosmeticspk@gmail.com

Important Claim Requirements

To ensure a fair and efficient resolution process, please note the following:

• An unboxing video is mandatory for all damage, missing item, incorrect item, or defect claims.
• Claims submitted without clear photo or video evidence may be declined.
• Any damage caused after delivery due to customer handling is not covered under this policy.
• Customers must report damaged, defective, missing, or incorrect items within 48 hours of receiving their order.
• Requests submitted after the claim period may not be accepted.
• Returned products must be sent back in their original packaging.
• Refunds, replacements, or exchanges will only be processed after the returned item has been inspected and approved by our team.